And the Winner Is ...Philips recognized for performance, customer service, and innovation
For the sixth consecutive year, customers ranked Philips Medical Systems (Andover, Mass) number one in overall service performance and overall manufacturer satisfaction, according to the 2004 IMV ServiceTrak Patient Monitoring Systems survey conducted by IMV Ltd (Greenbelt, Md). The organization also awarded Philips Medical with the top spot in cardiology and radiology ultrasound systems. Philips Medical's ultrasound business led the industry in 24 of the 33 service and performance factors studied in the survey. In addition, the company scored higher than the industry average in 30 attributes.
Additionally, Philips Medical was named the best large vendor for service quality in the 2004 Patient Monitoring Vendor Service Quality Report conducted by Medical Strategic Planning (Red Bank, NJ). Service factors evaluated in both surveys included installation and training; satisfaction with service, manufacturer, and service engineer; system performance; and help desk.
Stentor maintains top position in PACS report
For the second consecutive year, Stentor Inc (Brisbane, Calif) has been ranked as the number one PACS vendor in the 2004 KLAS PACS Report (Orem, Utah). Stentor was the highest-ranked company in the report, which evaluates 10 major PACS vendors. KLAS uses a two-step approach, first collecting a series of product and vendor evaluations that cover more than 40 performance areas, and then conducting in-depth, confidential interviews with IT executives and department directors at acute care hospitals. Stentor also received the highest marks in three out of four categories, which include product technology, business, and success indicators.
McKesson recognized for customer support
The Services & Support Professionals Association (SSPA of San Diego) recently named the performance management support team of McKesson Corp (San Francisco) as a finalist in its competition for the 2004 STAR Award. The STAR Award recognizes customer support excellence across all industries worldwide. McKesson was among the top three finalists in the Sustained Performance category for sustaining high levels of customer satisfaction for at least 3 consecutive years. McKesson's performance management support center has averaged a score of 98% in overall satisfaction on surveys completed by customers when support cases are closed. The center also has maintained SSPA Support Center Practices (SCP) certification for the past 3 years. SCP certification recognizes best practices in the industry and measures customer support effectiveness based on a stringent set of performance standards.
American Society for Association Executives awards industry leaders
Now in its 15th year, the Associations Advance America Awards program-a national competition sponsored by the American Society for Association Executives (ASAE of Washington)-recognizes associations that propel America forward with innovative projects in education skills training, standards setting, business and social innovation, knowledge creation, citizenship, and community service. The American Society for Therapeutic Radiology and Oncology (ASTRO of Fairfax, Va) recently received the Award of Excellence for its public awareness campaign to help cancer patients and their families better understand their treatment options.
ASAE also named the Healthcare Information and Management Systems Society (HIMSS of Chicago) to the 2005 Associations Advance America Honor Roll. HIMSS received the award in the Citizenship and Enhancing Democracy category for its National Advocacy Outreach Program to advance the society's public policy agenda. The society introduced its advocacy outreach in 2000, and now, more than 14,000 HIMSS members have direct access to the federal government to proactively affect federal policy with specific enhancements introduced during 2004.
Frost & Sullivan presents series of honors
Following a 2004 study on US cardiac and vascular X-ray equipment markets, Frost & Sullivan (New York) recognized Siemens Medical Solutions (Malvern, Pa) with two awards recognizing the company's market and technology leadership. The Axiom Artis product portfolio earned Siemens Medical the 2004 Award for Market Leadership in the vascular X-ray market, while the Axiom Artis dBC won the 2004 Award for Technology Leadership.
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| Jay D. Miller (left) of Vital Images Inc receives the Frost & Sullivan CEO of the Year Award in the medical imaging industry from Dorman Followwill, VP of healthcare practice for Frost & Sullivan. |
Frost & Sullivan also awarded its 2004 Customer Service Leadership Award for patient scheduling software solutions to SpectraSoft Inc (Tempe, Ariz). The award is given to the company that demonstrates excellence in customer service leadership within its industry. Frost & Sullivan awarded the prize to SpectraSoft based on a number of factors, including the company's technology and services, responsiveness to customer needs, time to market with new innovations, and promotional support. "SpectraSoft has shown tremendous responsiveness to its customers," said Vivek Subramany, Frost & Sullivan industry analyst. "[The company] has innovatively tailored its products to meet the specific needs of its users."
Finally, Frost & Sullivan awarded Jay Miller, president and CEO of Vital Images Inc (Plymouth, Minn), with the 2004 CEO of the Year in the medical imaging industry. In presenting the award, Frost & Sullivan highlighted Miller's achievements in several areas, including management leadership, technical and scientific expertise, and the ability to deliver superior results. "I am honored to receive this award," Miller said. "It's been exciting to be part of the growth at Vital Images. Our success and accomplishments reflect the hard work of all our employees, and I want to acknowledge their many contributions."
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